> For the complete documentation index, see [llms.txt](https://help.trackstack.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.trackstack.app/inbox/customising-your-workflow.md).

# Customising your Workflow

Trackstack gives you flexible tools to shape how you review, organise, and respond to submissions. By customising your workflow, you can streamline decision-making, save time, and maintain a consistent communication style with artists.

This page covers the key workflow settings you can configure.

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### **Defaults Stack**

Your **Default Stack** is where new submissions are placed automatically. It’s also the stack used when performing faster actions such as:

* Keyboard shortcuts
* Bulk actions
* Quick reviewing sessions

Choose a stack that matches your typical first-review process, such as “New Submissions,” “Second Listen,” or “To Review.”

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### **Default Quick Decline Message**

When you decline a track without writing a custom note, Trackstack sends your **Default Quick Decline Message** to the artist.

This helps you:

* Give consistent, respectful feedback
* Save time during high-volume reviewing
* Maintain professionalism without writing each message manually

Example default message:

> *Sorry this track was not doing it for me this time. I listen to all the music sent on Trackstack personally, so please keep sending and I will keep listening. Best wishes, Jamie.*

You can also choose from several suggested decline messages to help convey tone and encouragement.

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### **Custom Declined Label**

Choose how you want decline actions to appear to senders. Options include:

* **Not for me**
* **Pass**
* **Declined**

This changes only the label the sender sees — the action remains the same. Pick the one that fits your communication style.

<div data-with-frame="true"><figure><img src="/files/l9USe0ERbB6OyTCzJm2h" alt="" width="563"><figcaption></figcaption></figure></div>

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### **Feedback Templates**

Feedback Templates allow you to save predefined responses that you can quickly apply when reviewing submissions.

Use them for:

* Consistent messaging
* Faster review cycles
* Providing more thoughtful feedback without typing it each time

Examples:

* *“This track did not make it this time but please send more when they are ready. Thank you.”*
* *“Almost there. Not quite right to sign after playing out but I would love to hear more on this vibe.”*
* *“Good bassline and drums, not into the vocal.”*

<div data-with-frame="true"><figure><img src="/files/78vrVtPNIRWsHmiTxXg4" alt=""><figcaption></figcaption></figure></div>

Templates help you maintain a strong feedback loop with artists while reducing the time spent writing individual comments.

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### **Summary**

With workflow customisation, you can fine-tune Trackstack to match how you review and communicate. Adjusting defaults, decline behaviour, and templates ensures your inbox fits your working style — whether you’re handling a handful of submissions or hundreds.